Last month, we had a huge response to our member experience survey.  We got a lot of great responses, and noticed that many members asked some of the same questions.  Here are the answers to those questions:

1. Why is my credit still pending or taking so long to verify?
   Many members send in support tickets about not getting credit for completing an evaluation, and most of the time it’s because they are only doing the survey portion.  You must complete both the survey and evaluation to receive credit.  If you have done both, and are still not receiving credit, submit a credit inquiry ticket and we will get you credited as soon as possible.  You should usually see credit in your account within three days, however there are some surveys that may take longer as stated in the evaluation instructions.
   
2. Why don’t I receive any more email from Vindale?
   We have a zero-tolerance SPAM policy and will only send you email you have opted into.  Be sure to check your email preferences in your account profile.  You may also want to add ‘surveys@vindale.com’ to your email safe list.  Finally, it’s important to log into your Vindale account regularly so we know you are still active.
3. Do you have surveys that don’t require a credit card?
   Yes!  We have a lot of surveys that do not require a credit card.  If you see a survey you don’t like, you may skip it.  It won’t influence your eligibility or notification for future surveys.
4. How do I get $5.00 for referring a friend?
   We’ve made it very easy to refer friends and get paid $5.00 for each qualified referral.  Visit the refer-a-friend page and make sure to read all the instructions and rules.  Referring a friend is an easy way to increase earnings quickly.  If you use Facebook or Twitter, use our “Share” buttons to quickly send out your referral link to all your friends and followers.